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Post by Porridge{QAW} on Sept 22, 2010 13:26:55 GMT -5
OK - so I received a response to my support ticket from EB: ---------------------------------------- 09/21/2010 11:17:59 - "Adam D" Note #2: Please delete the PB folder from the game installation, then run PBSetup and let it check for updates. Make sure you don't run PBSetup from inside the PB folder. ---------------------------------------- Here's a link to PBSetup: www.evenbalance.com/index.php?page=pbsetup.phpI guess the difference between what they recommended and what had I tried earlier was that I hadn't deleted the PB folder. I tried this today as they suggested and it appeared to work (didn't get kicked for losing key packets - but it could be a fluke - not sure). Would you guys try this and let me know? If it still doesn't work - I'll have to update the ticket. Disco and MG - thanks - my versions are the same as yours. The only difference is that Disco did a clean install - so I'm leaning towards this (generic) solution working. The GUID Unknown error (every 6 maps) still happens but I can live with that. I'll try to create a new ticket or update the current ticket with that and see if they have any suggestions.
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Post by Porridge{QAW} on Sept 24, 2010 16:14:11 GMT -5
FYI - the above "solution" did not work. I updated my web ticket and got another response from evenbalance.
---------------------------------------------- 09/24/2010 12:10:28 - "Adam D" Note #4: The Key Packet kicks are an issue where the client is not able to send information to the server. Punkbuster needs to communicate with the server and as long as the game cannot do that the kicks will happen.
I need some log information from you to find the cause of this kick. I want you to do the following:
Join a PB server, and drop the console with ~, then type
pb_logtofile 1 pb_writecfg
Join a server and get kicked. Look in the "pb" folder for a file called pbcl.log. If you have hidden your file extensions, please make sure you open pbcl.log and not pbcllog.cfg! Paste the lines from there into your reply.
Also state in your reply more information about this kick: when did you start having these kicks, do you get it on all servers you try or just a few, did you change something to your computer hardware lately? Did you change something to your firewall or router perhaps? ------------------------------------------------
I sent them contents of my log (and answered his other questions) - and you'll notice 7 kicks (mine included) in 48 minutes today.
------------------------------------------------ [09.24.2010 16:01:31] pb_LogToFile = 1 (0=No, 1=Yes) [09.24.2010 16:01:38] Config File written to C:\apps\games\WolfET\pb\pbcl.cfg [09.24.2010 16:05:52] Removing '^3Zukutu' 3fc3 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:11:43] WARNING: ^7PB Kicks for Name Spamming and Name Stealing and Non-standard Characters and Level 1 PB Restrictions on this Server [09.24.2010 16:11:43] Receiving from PB Server (w v1.774 | A1382 C2.236) [09.24.2010 16:17:18] Removing '^0thank^9god^1its^4friday' fb45 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:17:53] Removing 'Gubbu' b546 (0 minutes) PB GUID AUTH: UNKN [09.24.2010 16:20:22] Removing 'Zwansen' a841 (0 minutes) RESTRICTION: Service Communication Failure: PnkBstrB.exe handshaking failed [09.24.2010 16:25:23] Removing 'Parnaiba' 9844 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:26:24] WARNING: ^7PB Kicks for Name Spamming and Name Stealing and Non-standard Characters and Level 1 PB Restrictions on this Server [09.24.2010 16:26:24] Receiving from PB Server (w v1.774 | A1382 C2.236) [09.24.2010 16:31:47] Removing '^!^7^1DeliDumrul^7(*' 8a05 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:31:54] Removing 'unwound' 04b2 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:34:10] Removing '^0thank^9god^1its^4friday' fb45 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:42:31] Removing '^!^7^1DeliDumrul^7(*' 8a05 (5 minutes) Losing Key Packets 9014 [09.24.2010 16:43:28] WARNING: ^7PB Kicks for Name Spamming and Name Stealing and Non-standard Characters and Level 1 PB Restrictions on this Server [09.24.2010 16:43:28] Receiving from PB Server (w v1.774 | A1382 C2.236) [09.24.2010 16:49:03] Not Connected to a Server ------------------------------------------------------
Will keep you guys posted.
PS: As a side affect of all this, I've noticed a lot more server lag i.e. huge red spikes, lately. This was a rare occurrence for me in the past (every now and then - I'd see a small red spike - but that was it). The current red spikes are insane.
Most issues earlier were client (PB Scan) lags.
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Post by SCOUT on Sept 24, 2010 23:23:18 GMT -5
[09.24.2010 21:13:30] pb_LogToFile = 1 (0=No, 1=Yes) [09.24.2010 21:14:07] WARNING: ^7PB Kicks for Non-standard Characters and Level 1 PB Restrictions on this Server [09.24.2010 21:16:05] Master Query Sent to (ET1.EVENBALANCE.COM) 66.36.231.175 [09.24.2010 21:16:06] Received Master Security Information [09.24.2010 21:19:40] Not Connected to a Server
FWIW this was on the customs server. No changes recently, but have been having the same problems as everyone else and it started about the same time for me as everyone else.
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Post by Porridge{QAW} on Sept 25, 2010 14:06:31 GMT -5
[09.24.2010 21:13:30] pb_LogToFile = 1 (0=No, 1=Yes) [09.24.2010 21:14:07] WARNING: ^7PB Kicks for Non-standard Characters and Level 1 PB Restrictions on this Server [09.24.2010 21:16:05] Master Query Sent to (ET1.EVENBALANCE.COM) 66.36.231.175 [09.24.2010 21:16:06] Received Master Security Information [09.24.2010 21:19:40] Not Connected to a Server FWIW this was on the customs server. No changes recently, but have been having the same problems as everyone else and it started about the same time for me as everyone else. Ouch - you got kicked within 6 mins of joining. ;D Thanks for the log data - I updated the ticket with your information. It'd be nice to have a password protected game instance that doesn't have PB enabled (until this issue is resolved).
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Post by Deleted on Sept 25, 2010 14:27:55 GMT -5
Hey brothers from a different mother. Here is my question of the day. Why do the European servers kick for 2 minutes and the QAW server kicks for 5 minutes in regards to PB 9014 message? Can QAW make a change so the punishment is not so severe? I'm having withdrawal symptoms here!
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Post by majorglory on Sept 25, 2010 19:06:44 GMT -5
Lol I am laughing cuz I just got kicked for this right after saying hi to you Porridge. Thought it was ironic. Me and Bacon where wondering the last map who would be next as we were experiencing lag spikes . Alas it was just my time. I can tell you there is an afterlife as I am typing from it!!!! ;D
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Post by Porridge{QAW} on Sept 25, 2010 19:09:08 GMT -5
LOL I just got kicked too - a minute after you and bacon got kicked. This problem is so bad - it's almost comical. The apocalypse ... now.
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Post by SCOUT on Sept 25, 2010 23:59:15 GMT -5
Right here PB!!!!
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Post by beer2beer{QAW} on Sept 30, 2010 10:47:59 GMT -5
I can't play too. After about 30 seconds after connecting, PB kicks me and the message is: "RESTRICTION: service communication failure: PNKBSTRA.EXE".
A hug!
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Post by I3lessed on Sept 30, 2010 16:10:04 GMT -5
Beer you should download the pbscv and run it, It should fix your pb A problem.
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Post by Porridge{QAW} on Oct 1, 2010 17:25:46 GMT -5
Looks like EvenBalance has put me on "ignore" after they provided their canned answers. No updates to my ticket yet.
Three kicks today and counting...
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Post by beer2beer{QAW} on Oct 2, 2010 13:28:11 GMT -5
Beer you should download the pbscv and run it, It should fix your pb A problem. Thanks man, it worked great! A hug!
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Post by I3lessed on Oct 3, 2010 12:48:52 GMT -5
Thanks man, it worked great! A hug! Np at all man, glad I could help!
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Post by Deleted on Oct 7, 2010 22:11:28 GMT -5
got to love useing the hour I have to play to fight with pb!
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Post by SCOUT on Oct 10, 2010 23:40:10 GMT -5
4 kicks in 30 minutes.
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Post by Phobos{QAW} on Oct 11, 2010 9:18:41 GMT -5
got to love useing the hour I have to play to fight with pb! indeed
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Post by Deleted on Oct 11, 2010 9:36:23 GMT -5
on sat night the whole time I played no problems..... little w got kicked every 20 mins or so. I have found no logic to why it happens?
I was noticing that it seemed to be kicking people with colored names.
I was also running et pro.
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Post by SCOUT on Oct 11, 2010 11:52:26 GMT -5
Can this have anything to do with connection quality/speed/width?
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Post by Deleted on Oct 11, 2010 14:07:37 GMT -5
Can this have anything to with connection quality/speed/width? it should have happened to little w and I at the same time then. It has before but on sat it was only him getting booted.
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Post by SCOUT on Oct 11, 2010 23:54:05 GMT -5
FWIW, throughout the day I connected with a game launcher as I have for a long time. And throughout the day I was kicked within 5- 10 minutes. So I decided to just connect the old fashioned way with /connect and I played for at least an hour with no kicks. IDK if it was just a coincidence or not, but I think I’ll try /connect in the future to see if it helps.
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Post by I3lessed on Oct 12, 2010 11:37:50 GMT -5
Hmm I've always just used /connect for joining most servers and thus far pb has only kicked me once with the 90014 kick, might be worth trying guys
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Post by Deleted on Oct 12, 2010 12:33:12 GMT -5
Tip:
To always connect to QAW etpub server just put
connect 205.234.152.179:27960
in the autoexec.cfg file in your etmain folder.
then:
start et.exe +exec autoexec.cfg
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Post by elovesk on Oct 14, 2010 3:08:03 GMT -5
Sorry I missed that question a while back, Porridge.
When I start ET: PunkBuster Client (v2.236 | A0) Game Version [ET 2.60b win-x86 May 8 2006]
When I run pbsetup: Client Version: (v2.236 | A1382) Server Version: (v1.149 | A1347 | c1.152)
PnkBstrA.exe is located under system32 and has a reported size of 73.3KB. It was created March 26th 2010 and last modified March 26th 2010.
PnkBstrB.exe is located under system32 and has a reported size of 229KB. It was created March 26th 2010 and last modified october 14th.
If this also helps: I run this game on Windows XP. I'm behind a router but I can also play without it. I have never once got kicked for losing packets. Also, my internet connection is not so great (but decent) 25.09 Mbps down / 2.16 Mbps up.
I also have always connected by starting ET, ~ /connect 205.234.152.179
I hope this helps
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Post by SCOUT on Oct 14, 2010 8:19:52 GMT -5
To follow up, I was kicked after about an hour last night after connecting "normally." It seems I only stay connected longer this way, not necessarily immune from the PB kick.
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Post by Deleted on Oct 14, 2010 8:31:00 GMT -5
Im open console and write /pb_sleep 250 and never kicked.
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Post by Porridge{QAW} on Oct 14, 2010 12:40:24 GMT -5
I was noticing that it seemed to be kicking people with colored names. ;D ;D My favorite response. I dont know mang. I'm tired of tweaking configuration settings to see if it helps. So far I've reinstalled the entire game, manually disabled, deleted and updated the PB services under system32, tweaked every known client PB setting, etc. etc. - but nothing seems to "consistently" help. Also, Scout, I've always connected using /connect. It's a known bug as you can see from all the different forums that are reporting this same issue (not just in ET - but other games too). www.google.com/search?sourceid=chrome&ie=UTF-8&q=9014+punkbusterYou'll see a link to this thread as well (in the above search). The problem is that the kicks are very random. Sometimes, I'll get kicked 2-3 times in an hour - and other times I can go an entire session without getting kicked. Someone suggested in one forum to set /pb_sleep to a number less than 500. So (psychologically) I find myself doing that. Maybe, next up, I should remove all colors from my name The reason EB has stopped responding to my support ticket (after their initial canned responses) is probably due in fact to the random nature of this bug. They're probably struggling with consistently reproducing the problem which makes it hard to fix. But given that several gamers have filed bug reports with them, it surprises me that they won't revert back to the last stable version i.e. the one before the Sept 4th release (until a fix is found). It's been more than a month since this problem was initially reported!! And the big side effect is that this issue has also resulted in server lag (something - other than the client PB lag hiccup issue - I've rarely experienced on this server in the past). I'm talking about the wide, cow tongue shaped, red lag spikes. Now anytime I see that, I know PB is watching me - and my lottery number is going to get called. As far as my connection is concerned - I have a 6 MB DSL line (Download Speed: 6106 kbps (763.3 KB/sec transfer rate)). That should be plenty (in theory). But who knows...
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Post by scarface on Oct 15, 2010 16:17:24 GMT -5
this losing key is pissing me off.... hardly to have time to enjoy playing with all of ya. and then I get kickd....
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Post by Phobos{QAW} on Oct 15, 2010 19:29:38 GMT -5
this is us when we start to play et: this is when lag hiccups begins and this is after u get kicked by pb
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Post by majorglory on Oct 15, 2010 23:03:59 GMT -5
LOL Phobos! Ya that pretty much sums it up!! Here it is in smiley form: ;D
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Post by Porridge{QAW} on Oct 25, 2010 9:28:51 GMT -5
I've been away the past few days but am assuming that this error is alive and well? Anyway - just got a response from EB asking for more data to help them debug the issue. I'm going to try this today. -------------------------------------------------- Note #9: Okay, I'd like for you to first go to the following URL and download a program called Process Explorer: microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx Extract it and put the exe somewhere easily reachable on your desktop. Now start the game, join a PB-enabled server and get kicked. Now alt-tab out of the game to your desktop. Find the Process Explorer and double-click on it to launch it. At the top, click on View -> Select Columns. Under the DLL tab, make sure that in addition to Description and Name you have the following two checked: Base Address and Mapped Size. Click OK You should find in the list on the left a series of exe's that are running. One of them should be ET.exe. Left click on it. A new window pane should open below, showing all the dll's or all of the handles loaded into the ET.exe. If it's not showing dll's, there is an icon at the top of the program (6th from the left) that toggles between Handles and DLL's. Or, you can press Ctrl-D. You want it to be showing DLL's. Once you have the the bottom pane showing DLL's, I'd like you to at the top click File -> Save as -> and it should want to save as ET.exe.txt. Save it to a place that is easily available to you. Now close down ProcessExplorer and the game. Look for the ET.exe.txt file and open it with NotePad. About half way down you will see a line that says something similar to this: Process: ET.exe Pid 600 (it may have a different number, and that's okay) Copy everything from that line down into a new note on this troubleticket (it may take a couple of notes) I know this is a bit complicated, but it will show everything that's being loaded directly into the game, and that's what we need to know so we can see what is generating this kick. ----------------------------------------------
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